Help with your
day-to-day work.

Use the password reset link on the sign-in page if you’ve forgotten your password. Check the inbox associated with your account, including spam. If you’re still unable to sign in, contact us using that email address and describe what you see. You don’t need workspace access to get help.

Open Settings → Plan & workspace to review your Core subscription and billing period. Cancellation is available there for an active subscription; review the end date before confirming. Your DetailMetrik subscription is separate from payments your customers make for detailing work.

Profit Guard needs valid labor hours and included job costs to calculate an estimate. Use zero only when a cost is genuinely zero. The customer labor rate is what you charge; the internal labor rate is what that labor costs you. If the result is unexpected, review both rates and the included hours first.

Check your business time zone, working hours, service duration, booking notice, and buffer in Settings → Scheduling. Existing appointments also affect available times. Open the booking to review its customer and service details before changing it.

Review the invoice’s payment history and your Square connection in Settings → Payments. A deposit request is not a received payment. Don’t manually record a Square payment that already appears on the invoice, as that would count it twice. Contact us if the records still don’t match.

Tell us which screen you were on, what you expected, what happened instead, and the exact error message if there is one. Include your device and browser. A screenshot can help; remove customer details and never include passwords, full card numbers, or access tokens.